Terms and Conditions of Service

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.

Your statutory rights are not affected by these terms and conditions.

Communication

Sheshe is a business operation of Cinnabar Oceania - ABN 44 525 123 741
7 Alameda avenue
Maribyrnong
Victoria 3032
Australia
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Termination of Access

Access to this web site may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

Amendments to Terms and Conditions

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this web site. Your continued use of the web site following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Restricted Use

Unless we agree otherwise in writing, you are provided with access to this web site only for your personal use. You are authorised to print a copy of any information contained on this web site for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this web site.


Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Delivery and Shipping

Sheshe use Australia Post for all shipping of our garments, both within Australia and internationally.
We strive to send all orders within 24 - 36 hours of your order being confirmed, however, weekends and public holidays can affect this.

Our shopping cart is directly connected to the online postage calculator at Australia Post and this is used to calculate the cost of postage and available postage methods based on your postcode (zip).
Sheshe add a small additional fee to this cost to cover handling and packaging expenses.

Australian Delivery

In most cases there are 3 options provided for Australian customers, Express Parcel Post, Standard Registered and Express Registered Parcel Post.

Express Parcel Post (Australia Post)
Next day delivery is subject to Australia Post's next day service network from Melbourne. See Australia Post's website for more information. Since this method does not require a signature, Sheshe is unable to accept any responsibility for the delivery of the parcel. By accepting this as your delivery method you are accepting sole responsibility for the parcel. No compensation will be offered by Sheshe in the case of non-delivery.

Registered Post (Express & Standard)
We STRONGLY recommend that you select one of the registered post options. Although these options are slightly more expensive, your goods are insured for up to $100AU if they are lost in transit. Registered post does require a signature on delivery so we would recommend that you choose to have your Sheshe garments sent to an address where they can be received during the daytime.
Goods sent by non registered post are not insured and although we collect proof of shipment, in the unlikely event that the goods are lost in transit, we cannot be held responsible and will not cover the cost of the loss. It is up to you, the customer, to follow this up with Australia post, however we will do all in our power to follow up issues from our end and also demonstrate proof of postage.
If you wish to insure your goods for amounts over $100AU or wish to use an alternative method of delivery, please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it PRIOR to placing your order so that we can make special arrangements for you.
Generally, deliveries to anywhere in Australia will take between 1-7 working days (depending on the delivery address and postage method selected). Sheshe cannot accept responsibility for delays in delivery that result from events outside our control.

International Delivery

Sheshe use Australia Post - Airmail service for all international deliveries. The postage calculator will provide an approximate delivery time for your garments based on your address.
Goods sent by Airmail are not insured and although we collect proof of shipment, in the unlikely event that the goods are lost in transit, we cannot be held responsible as it is not a trackable system. By accepting this as your delivery method you are accepting sole responsibility for the parcel. No compensation will be offered by Sheshe in the case of non-delivery. It is up to you, the customer, to follow up non delivery direct with Australia post, however we will do all in our power to follow up issues from our end and also demonstrate proof of postage.
If you wish to insure your goods for amounts over $100AU or wish to use an alternative method of delivery, please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it PRIOR to placing your order so that we can make special arrangements for you.

Returns and Exchanges

Exchanges

At Sheshe, your satisfaction is our number one priority. If the item we ship to you is defective or if you make a mistake in sizing we will be pleased to exchange it for you. Please email us detailing your purchase order number, the item in question and size and we will email you instructions regarding the return of the item(s). All items must be new and unused to be eligible for replacement. All items must be returned in their original packaging.
All exchange requests must be made within 30 calendar days from the date your order was made and the exchange item received back from you at Sheshe no later than 50 calendar days from the date your order was made. Sheshe will not pay for the cost of returning garments where a mistake in sizing has been made and shipping will be charged for the resending of the garments in the correct sizing. In the unlikely event that you receive a defective item, we will gladly replace it with the same item with no postage and handling charge.
Health regulations stipulate that clothing that is worn, soiled, damaged or laundered is considered to be in "other than new" condition and cannot be exchanged. Please remember to wear a liner when trying on your lounge or sleepwear bottom.

Colour Variation

Sheshe will not provide refunds based on small variance of garment colour. The Sorrento range of garments is naturally off-white but may look whiter in strong light. The photographs on this site demonstrate the colour variation under different light conditions.

Refunds

If you are not entirely happy with your purchase we will refund you in full once the garments have been returned to us in a new and unused condition (see above "Exchanges" policy"). For a full refund, garments must be returned to us within 60 days of the purchase date. After this date, it is at the discretion of Sheshe whether a full, partial or any refund is provided. If the goods are obviously damaged due to misuse or due to a situation outside of the control of Sheshe, for example damage during transit, it is also at the discretion of Sheshe whether a full, partial or any refund is provided.

Non Delivered Items

As specified in our "Delivery Information ", if delivery is in Australia, we recommend that you utilise our "registered post" option. If this option is utilised Australia Post insure your goods for up to $100AU for items that have not been delivered and where they cannot demonstrate proof of delivery.
With all other methods of delivery within Australia and for delivery outside Australia, no goods are insured. Sheshe collect proof of postage at the time of lodgement at the post office. If goods do not arrive at their destination, Sheshe is happy to provide this proof, however, takes no responsibility for the non-delivery and it is the responsibility of the purchaser to follow up any complaints directly with the postal operator. Sheshe is not responsible for the provision of refunds in these cases.
For international purchasers wishing to have insured or registered delivery or for Australian purchasers wanting delivery within Australia with insurance above $100AU please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it PRIOR to placing your order so that we can make special arrangements for you.

Disputes

If you are unhappy with the service that we have provided we are very sorry as we aim to provide products of excellent quality at fair and reasonable prices. We would ask that if you are dissatisfied that you email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it in the first instance and we guarantee to respond within 48 hours and attend to your issues. If you are still unhappy, you have the option of initiating a dispute at Paypal and allowing them to determine the validity of your complaint. Please note that in a situation that Sheshe (operated by Cinnabar Oceania ABN 44 525 123 741) believe that a complaint has been made unfairly or that a customer is acting unfairly, also has the right to lodge a dispute at PayPal.

Privacy Policy

At Sheshe we recognise that your privacy is very important to you. Therefore, this statement is our commitment to you that we will protect any personal information that you may provide to us to ensure that your privacy is maintained and that we comply with applicable privacy legislation.
What sort of Information does Sheshe collect?

Sheshe collects two types of data, firstly, the data that is required for us to process a transaction with you and secondly, information that is automatically transmitted to us through the Internet.
The data that you provide to us to allow us to process a transaction includes your name, billing address, delivery address, email and telephone contact details. This information is stored on our database to enable us to follow up with any issues arising around your purchase and to make future shopping with us as streamlined as possible. We also store any email correspondence with you for similar purposes. As all financial transactions are carried out by PayPal, Sheshe DOES NOT store or have access to your credit card or bank details.
Information that is automatically sent to us via the Internet includes your IP address, your country of origin, computer platform and the Internet browser that you are using. This information is not stored with or assigned to your personal information and is purely used by Sheshe as a statistical tool to help us better understand our market, improve our technology and ongoing site development.

Use of your Personal Information

All the information we collect that is outlined above is treated strictly as confidential and Sheshe does not disclose, distribute or sell the data collected to third parties in any form unless we have gained your consent to do so. The only exception to this is if we are required by law to do so.