Returns and Exchanges Policy

Sheshe is a business operation of Cinnabar Oceania - ABN 44 525 123 741

Exchanges

At Sheshe, your satisfaction is our number one priority. If the item we ship to you is defective or if you make a mistake in sizing we will be pleased to exchange it for you. Please email us detailing your purchase order number, the item in question and size and we will email you instructions regarding the return of the item(s). All items must be new and unused to be eligible for replacement. All items must be returned in their original packaging.
All exchange requests must be made within 30 calendar days from the date your order was made and the exchange item received back from you at Sheshe no later than 50 calendar days from the date your order was made. Sheshe will not pay for the cost of returning garments where a mistake in sizing has been made and shipping will be charged for the resending of the garments in the correct sizing. In the unlikely event that you receive a defective item, we will gladly replace it with the same item with no postage and handling charge.
Health regulations stipulate that clothing that is worn, soiled, damaged or laundered is considered to be in "other than new" condition and cannot be exchanged. Please remember to wear a liner when trying on your lounge or sleepwear bottom.

Sheshe will not provide refunds based on small variance of garment colour. The Sorrento range of garments is naturally off-white but may look whiter in strong light. The photographs on this site demonstrate the colour variation under different light conditions. 

Refunds

If you are not entirely happy with your purchase we will refund you in full once the garments have been returned to us in a new and unused condition (see above "Exchanges" policy"). For a full refund, garments must be returned to us within 60 days of the purchase date. After this date, it is at the discretion of Sheshe whether a full, partial or any refund is provided. If the goods are obviously damaged due to misuse or due to a situation outside of the control of Sheshe, for example damage during transit, it is also at the discretion of Sheshe whether a full, partial or any refund is provided.

Non Delivered Items

As specified in our "Delivery Information ", if delivery is in Australia, we recommend that you utilise our "registered post" option. If this option is utilised Australia Post insure your goods for up to $100AU for items that have not been delivered and where they cannot demonstrate proof of delivery.
With all other methods of delivery within Australia and for delivery outside Australia, no goods are insured. Sheshe collect proof of postage at the time of lodgement at the post office. If goods do not arrive at their destination, Sheshe is happy to provide this proof, however, takes no responsibility for the non-delivery and it is the responsibility of the purchaser to follow up any complaints directly with the postal operator. Sheshe is not responsible for the provision of refunds in these cases.
For international purchasers wishing to have insured or registered delivery or for Australian purchasers wanting delivery within Australia with insurance above $100AU please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it PRIOR to placing your order so that we can make special arrangements for you.

Disputes

If you are unhappy with the service that we have provided we are very sorry as we aim to provide products of excellent quality at fair and reasonable prices. We would ask that if you are dissatisfied that you email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it in the first instance and we guarantee to respond within 48 hours and attend to your issues. If you are still unhappy, you have the option of initiating a dispute at Paypal and allowing them to determine the validity of your complaint. Please note that in a situation that Sheshe (operated by Cinnabar Oceania ABN  44 525 123 741) believe that a complaint has been made unfairly or that a customer is acting unfairly, also has the right to lodge a dispute at PayPal.